30 Day Return Policy

We are very confident that our luxury jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return any non-engraved item order within 30 days from the date of shipment for a full refund (minus a 5% restocking fee) or exchange for store credit (or for an item of similar value) without a restocking charge.

Returning Your Order

Please follow these steps to return or exchange your jewelry item(s):

Contact Customer Service and request a Return Authorization Code for your order number. Please call: 212-575-0507. Hours: 9am - 5pm Eastern.

Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.

Send your item(s) with appraisal certificate, return form, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package. Send your package to:

6353 El Calmino Real, Suite M
Carlsbad, CA 92009
Email: Luxury Jewelry Sales
Phone: 760-918-9735
Hours: 9am - 5pm PACIFIC

After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).

A refund or customer credit (for exchanges), or item exchange will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges are subject to the following restrictions:

The original Invoice and a Return Authorization Code must accompany the returned item. The item must be returned in its original condition, unworn and unaltered in any way. Non-insured packages will be returned to sender. Items that have been worn and damaged due to client negligence cannot be returned. Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order. Processing, shipping, handling and insurance charges are not refundable. Gifts to third parties are not refundable, and can only be exchanged.

 

Questions? Contact us.